Privacy Policy

1. Information We Collect

AK Infotech collects information to provide better services to our customers. We collect information in the following ways:

• Personal Information: Name, phone number, email address, company name, and billing address
• Business Information: GST number, business type, and purchase requirements
• Transaction Information: Purchase history, payment details, and delivery preferences
• Communication Records: Phone calls, emails, and chat conversations for service improvement

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling your orders
• Providing customer support and technical assistance
• Sending product updates, price lists, and promotional offers
• Maintaining business records and GST compliance
• Improving our products and services
• Preventing fraud and ensuring transaction security

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Delivery partners and payment processors for order fulfillment
• Legal Requirements: When required by law, court order, or government regulations
• Business Protection: To protect our rights, property, or safety of our customers
• Consent: When you have given explicit consent for specific purposes

4. Data Security

We implement appropriate security measures to protect your personal information:

• Secure storage of physical and digital records
• Access controls limiting who can view your information
• Regular security assessments and updates
• Secure communication channels for sensitive information
• Employee training on data protection practices

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Business records are maintained as required by GST and other applicable laws.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request transfer of your data to another service provider

7. Cookies and Website Data

Our website may use cookies and similar technologies to:

• Improve website functionality and user experience
• Analyze website traffic and usage patterns
• Remember your preferences and settings
• Provide relevant content and advertisements

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us: