Privacy Policy

1. Introduction

AK Infotech ("we," "us," or "our") is committed to protecting the privacy and security of your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us for inquiries, place orders, or use our services. This policy applies to information collected through our website, phone communications, email correspondence, and in-person interactions at our showroom located at No.19, Shop No: F22 & F23, 1st Floor, Uno Arcade A/C Complex, Meeran Sahib Street, Mount Road, Chennai - 600002, Tamil Nadu, India.

By using our website or services, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website or services. We reserve the right to modify this Privacy Policy at any time, and we will notify you of any changes by updating the "Last Updated" date. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.

2. Information We Collect

We collect various types of information to provide and improve our services, process your orders, and communicate with you effectively. The information we collect includes:

Personal Information

When you contact us, place an order, or register for an account, we may collect personal information including your full name, email address, phone number, mobile number, business name, designation, and any other information you voluntarily provide. For business customers, we may also collect GST number, PAN details, business registration information, and authorized signatory details.

Order and Transaction Information

When you place an order, we collect information necessary to process and fulfill your order including billing address, shipping address, product selections, order quantities, payment method details (excluding full credit card numbers which are processed securely by payment gateways), transaction history, and communication preferences. We maintain records of your purchase history to provide better service and support.

Technical and Usage Information

When you visit our website, we automatically collect certain technical information including your IP address, browser type and version, operating system, device information, pages visited, time spent on pages, referring website, and other usage statistics. This information helps us understand how visitors use our website and improve user experience.

Communication Information

We maintain records of communications between you and AK Infotech including emails, phone call logs, chat messages, inquiry forms, and any other correspondence. This information helps us provide better customer service, resolve issues, and maintain accurate records of business interactions.

3. How We Use Your Information

We use the collected information for various legitimate business purposes including:

Order Processing and Fulfillment

We use your information to process orders, arrange delivery, generate invoices, process payments, verify transactions, and provide order status updates. This includes sharing necessary information with logistics partners, payment processors, and other service providers involved in order fulfillment.

Customer Service and Support

Your information helps us respond to inquiries, provide technical support, handle warranty claims, resolve complaints, and maintain ongoing communication about your orders and our services. We may contact you via phone, email, or SMS regarding your orders, service updates, or important notifications.

Business Operations and Improvement

We analyze usage patterns, customer preferences, and feedback to improve our website, services, product offerings, and customer experience. This includes conducting market research, analyzing sales trends, and identifying areas for improvement in our operations.

Marketing and Communication

With your consent, we may send promotional emails, product updates, special offers, and newsletters about our products and services. You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails. Transactional communications related to your orders are not affected by marketing preferences.

Legal and Compliance

We use your information to comply with legal obligations, maintain business records as required by Indian tax and business laws, respond to legal requests, enforce our terms and conditions, protect our rights and property, and prevent fraud or illegal activities.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted third parties in the following circumstances:

Service Providers

We share necessary information with service providers who assist us in operating our business including logistics and delivery partners, payment processors, IT service providers, accounting services, and other vendors who help us provide our services. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity or successor organization. We will notify you of any such change and how it affects your information.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government requests.

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so for specific purposes such as warranty registration with manufacturers or special service arrangements.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure servers and encrypted data transmission for sensitive information
• Access controls limiting employee access to personal information on a need-to-know basis
• Regular security assessments and updates to our systems and procedures
• Secure storage of physical documents containing personal information
• Employee training on data protection and privacy practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information using commercially acceptable means, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of information and legal requirements:

• Transaction records and invoices are retained for a minimum of 7 years as required by Indian tax laws
• Customer account information is retained as long as the account remains active
• Marketing communications data is retained until you opt out or request deletion
• Website usage data is typically retained for 2-3 years for analytics purposes

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable laws. You may request deletion of your personal information subject to legal and contractual retention requirements.

7. Your Rights and Choices

You have certain rights regarding your personal information:

Access and Correction

You have the right to access your personal information we hold and request corrections if it is inaccurate or incomplete. Contact us to review or update your information.

Marketing Opt-Out

You can opt out of receiving marketing communications by clicking the unsubscribe link in our emails, contacting us directly, or updating your communication preferences. Note that you will still receive transactional communications related to your orders.

Data Deletion

You may request deletion of your personal information, subject to legal and contractual obligations that require us to retain certain information. We will respond to deletion requests within a reasonable timeframe.

Data Portability

You may request a copy of your personal information in a structured, commonly used format. We will provide this information within a reasonable timeframe and in compliance with applicable laws.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and understand user preferences. Cookies are small text files stored on your device that help us recognize you on subsequent visits. We use:

• Essential cookies necessary for website functionality and security (these cannot be disabled)
• Analytics cookies to understand how visitors use our website and improve user experience
• Functional cookies to remember your preferences and settings
• Marketing cookies to deliver relevant advertisements (if applicable)

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality and your user experience. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

9. Third-Party Links

Our website may contain links to third-party websites, including manufacturer websites, payment gateways, and other service providers. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by AK Infotech.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information from our systems.

11. International Data Transfers

AK Infotech operates primarily in India, and your information is stored and processed in India. However, some of our service providers may be located in other countries. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last Updated" date and, where appropriate, providing additional notice through email or website notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within a reasonable timeframe and work to address your concerns in accordance with applicable privacy laws.